Privacy

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The short version

Your survey data never leaves your computer. Drawings, points, observations and plans are files on your own machine. Survey Office does not upload them, back them up or send them anywhere.

What we hold

• Your email address and name, so we can issue a licence and send you the password.
• Your password, hashed. We cannot read it. If you lose it we can only replace it.
• A one-way fingerprint of each computer you use the licence on, so that seats can be counted and a licence can be moved. It is a hash — it is not a serial number and it does not identify the machine to anyone else.
• Your licence record: what you bought, when it runs out, and when each computer last checked in.
• Payment records kept by Stripe. Card details are handled entirely by Stripe and never reach us.

What the software sends

Only the licence check: the computer fingerprint and the current licence, to our licence server, roughly once a week. There is no usage tracking, no analytics and no crash reporting that includes your files.

When you turn on a NSW reference layer (imagery, the cadastre, road names, survey marks) your computer asks NSW Spatial Services directly for the map area you are looking at. That request goes to them, not to us, and is subject to their terms.

Who else sees it

Stripe, for payment. Our email provider, to deliver your password and any reset link. Nobody else, and we do not sell or rent anything to anyone.

How long we keep it

[For review. Note that tax records generally have to be kept for five years in Australia.]

Getting it, or getting rid of it

Write to us and ask for a copy of what we hold about you, or ask us to delete it. Deleting your account ends the licence.

Complaints

Write to us first. If we have not sorted it out, you can complain to the Office of the Australian Information Commissioner.